BotCentral brings AI to your Customer Service Cloud
Automated chat turns your existing knowledge base and FAQs into a conversation
Web, Messenger and in-app (iOS & Android) chat
Real-time escalation to Agent
Direct the question to the appropriate system and agent via Email, SMS, Slack and Zendesk
Use AI to train your agents and help them respond to customers with the best answer
We don’t replace your existing systems, we make them work better.